Westbury Pet Lodging

Boarding Policies & Procedures                                                                               

It is important that you read and understand this policy before leaving your pet to board with us. If you have any questions, please feel free to ask us.

• PLEASE ALLOW 15 MINUTES TO CHECK IN YOUR PET.
• ALL FEES ARE DUE UPON RELEASE OF YOUR PET.

1. All pets boarding at Westbury Animal Hospital must be current on the following vaccinations:
• DOGS: DHP, Parvo, Rabies, Bordetella, Canine Influenza (H3N8 & H3N2)
  
• CATS: FVRCP-P, Rabies

In order to protect the health of your pet and others, we need written proof of current vaccinations for all pets that board at Westbury Animal Hospital. This should be in the form of an itemized receipt with your pet's name and the vaccine listed or medical history from a veterinarian. If written proof is not available, you will need to authorize your veterinarian to release your pet's medical history to us. This information should be provided to us prior to your pet's arrival.

2. All animals staying at Westbury Animal Hospital receive 24-hour nursing care. A veterinary technician is in the hospital at all times, and a doctor is always on call, including weekends and holidays.

3. Every pet admitted for boarding will be examined for fleas and ticks upon check-in. If they are present, we will bathe your pet and/or administer a Capstar at the regular charge. We must make every effort to prevent a flea/tick infestation in our hospital.

4. For the safety of all pets and visitors, all pets are required to be on a leash and under control, or in a carrier in our hospital. Westbury Animal Hospital will provide a carrier for $10.46 or a leash if needed.

5. While boarding, an animal caretaker will trim your pet's nails, express the anal glands and check the eyes, ears, skin, and mouth. This is done at no additional charge.

***You must decline these services in writing if you wish for these services not to be performed.

6. If your pet requires a special diet, please bring it from home. We will be happy to feed it to your pet. Otherwise, we feed Science Diet Sensitive Stomach pet food.

7. If a health problem is present upon admittance, or if a problem should arise during boarding, a doctor will do a complete physical exam and any fees will be additional.

8. It is important that you leave a telephone number where you can be reached while your pet is boarding with us. If this is not possible, please leave the number of a trusted friend or relative that we can contact should a problem arise.

9. The first boarding charge will be incurred on the day your pet checks in. "Check out" time is 2:00 pm. All pets that are picked up after 2:00 pm will be charged boarding for that day. Our boarding fees are as follows:

      ***Where applicable, an additional pet in the same suite – 25% discount/pet, canines only

• ***VIP Suites - $49/day, includes 2 playtimes per day and administration of any medication.
• ***Executive Suites - $43/day, includes 1 playtime per day and administration of any medication.
• Intermediate Care - $49/day, for patients with conditions requiring medical observation.  Additional pets cannot be accommodated in this area.
• ***Standard Suites - $32/day, includes administration of any medication
• Standard Cubby- $29/day, includes administration of any medication
• Kitty Condos - $21/day, includes 1 playtime per day and any administration of any medication
• Standard Cat Suites - $19/day, includes administration of any medication. Additional pets cannot be accommodated in this area
• Hospitalized Boarding - Pets that require boarding in our ICU or Treatment area will be charged at the VIP rate (requires approval from hospital management). Additional pets cannot be accommodated in this area.
• Puppy Ward - $45.70/day includes administration of any medication.
• Kitten Ward - $35.70/day includes administration of any medication.

       ** For the safety and well-being of ICU patients Westbury reserves the right to move any dog from ICU on a case by case basis.

10. A deposit of 2 days boarding will be required on non-client boarders. These are persons whose pets do not see a Westbury veterinarian.

A deposit of 2 days boarding will be required during peak holiday times for all clients  (New Year's Eve, New Year's Day, Spring Break, Memorial Day, 4th of July, Labor Day, Thanksgiving week and the Christmas holidays(Dec 20 - 30).

Deposits are due at the time of reservation. Deposits are fully refundable if reservation is cancelled within 72 hours of scheduled arrival date.

11. Medications: All prescription medications for your pet must be in the original prescription bottle. Any over-the- counter medications must also be in the original container. Loose medications and medications in pill containers will not be accepted. Medications that you bring from home for your pet will be given as directed.  We will administer your pet's treats or monthly preventatives at no additional charge.

12  You may pick up or drop off your pets Monday - Saturday 7:00 am - 8:00 pm  and Sunday 9:00 am - 8:00 pm.  

13. Baths, if requested, are an additional charge. Baths are given on the morning that the pet is scheduled to go home. All baths will be completed by noon of each day. If you plan to pick up earlier than noon,        please let our staff know when you check in so that your pick-up time can be noted in your record and your pet bathed earlier in the shift. If your plans change and you will be picking up earlier or later than scheduled, please give us a call so that we can place your pet in the bath schedule appropriately. **Please note: If you pick up prior to the pick-up time given to us at check-in, your        pet may not be bathed and ready to go home. We prioritize baths according to the pick-up time that you give us.

14. We provide bedding for all pets boarding with us. Because we are an AAHA certified hospital, we are required to maintain a sterile environment. All pet bedding may be washed in detergent and bleach products and changed twice daily.

15.  Pet belongings become the property of Westbury Animal Hospital if left for more than 30 days.