Boarding Policies & Procedures
It is important that you read and understand this policy before leaving your pet to board with us. If you have any questions, please feel free to ask us.
In order to protect the health of your pet and others, we need written proof of current vaccinations for all pets that board at Westbury Animal Hospital. This should be in the form of an itemized receipt with your pet's name and the vaccine listed or medical history from a veterinarian. If written proof is not available, you will need to authorize your veterinarian to release your pet's medical history to us. This information should be provided to us prior to your pet's arrival.
***You must decline these services in writing if you wish for these services not to be performed.
9. The first boarding charge will be incurred on the day your pet checks in. "Check out" time is 2:00 pm. All pets that are picked up after 2:00 pm will be charged boarding for that day. Our boarding fees are as follows:
***Where applicable, an additional pet in the same suite – 25% discount/pet, canines only
** For the safety and well-being of ICU patients Westbury reserves the right to move any dog from ICU on a case by case basis.
10. A deposit of 2 days boarding will be required on non-client boarders. These are persons whose pets do not see a Westbury veterinarian.
A deposit of 2 days boarding will be required during peak holiday times for all clients (New Year's Eve, New Year's Day, Spring Break, Memorial Day, 4th of July, Labor Day, Thanksgiving week and the Christmas holidays(Dec 20 - 30).
Deposits are due at the time of reservation. Deposits are fully refundable if reservation is cancelled within 72 hours of scheduled arrival date.
11. Medications: All prescription medications for your pet must be in the original prescription bottle. Any over-the- counter medications must also be in the original container. Loose medications and medications in pill containers will not be accepted. Medications that you bring from home for your pet will be given as directed. We will administer your pet's treats or monthly preventatives at no additional charge.
12 You may pick up or drop off your pets Monday - Saturday 7:00 am - 8:00 pm and Sunday 9:00 am - 8:00 pm.
13. Baths, if requested, are an additional charge. Baths are given on the morning that the pet is scheduled to go home. All baths will be completed by noon of each day. If you plan to pick up earlier than noon, please let our staff know when you check in so that your pick-up time can be noted in your record and your pet bathed earlier in the shift. If your plans change and you will be picking up earlier or later than scheduled, please give us a call so that we can place your pet in the bath schedule appropriately. **Please note: If you pick up prior to the pick-up time given to us at check-in, your pet may not be bathed and ready to go home. We prioritize baths according to the pick-up time that you give us.
14. We provide bedding for all pets boarding with us. Because we are an AAHA certified hospital, we are required to maintain a sterile environment. All pet bedding may be washed in detergent and bleach products and changed twice daily.
15. Pet belongings become the property of Westbury Animal Hospital if left for more than 30 days.
Westbury Animal Hospital will administer your pet's medications or monthly preventatives at no additional charge.
All prescription medications must be in the original prescription bottle. Any over the counter medications must also be in the original container. Loose medications and medications in pill containers will not be accepted. Medications will be given as directed on the prescription bottle or packaging.
Additional Canine Pets in the same suite will receive a 25% Discount per additional pet in select suites. See Boarding Policies & Procedures for more information. Please contact us for more information.
All pets boarding at Westbury Animal Hospital must be current on the following vaccinations:
* In an effort to prevent a flea/tick infestation of our hospital, every pet admitted for boarding will be examined for fleas and ticks. If they are found, we will either give a Capstar at regular cost, or bathe your pet at the normal bathing fee.
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