Westbury Animal Hospital
713.723.3666 · 4917 S. Willow Dr. Houston, Texas 77035 

Annie's Shenanigans

November Top Dawg Award Winner

Friday, November 07, 2014

Annie’s peers have made their selection! Congratulations to Rochelle!!

There were a lot of nominees this month, but from all these staff members pushing to go above and beyond, Rochelle was chosen to represent Westbury as November’s winner!

Rochelle has been working at Westbury for two and a half years as a Client Service Representative. She has been nominated many times this month as well as in the past by her peers for her excellent team work and communication. Rochelle has been mentioned favorably in reviews by clients and is well known for her positive attitude. 

Rochelle is always on top of her duties and willing to help anyone out in a pinch. She handles herself professionally with challenging clients which is more than appreciated.

We thank you Rochelle for your positive attitude, your drive to do your best every day, and for your excellent communication to keep things at WAH running efficiently.

Way to go Rochelle!

Halloween Trick or Treaters

Friday, October 31, 2014

Happy Halloween!

Thanks to all the wonderful pets who showed up in costume. Here are some of the highlights!

 Chloe the Ballerina

 Zsa Zsa Noelle and Valentine Chanelle as pretty pumpkins

Kazuma the Bee

Congratulations to Sergio

Tuesday, September 09, 2014

Congratulations to Sergio!

Sergio is September's winner of the Annie's Top Dawg Award for going above and beyond for patient care, customer service, and teamwork!

Sergio has been working at Westbury Animal Hospital for 2 1/2 years as an Animal Care Taker. Sergio was nominated by his peers for his work ethic, professionalism and courtesy, his team attitude, and his attention to detail. 

Sergio has been complimented to management by many clients who enjoy his kindness and caring abilities with pets. 

Over the 2 1/2 years that Sergio has worked with Westbury, he has literally saved the lives of at least 3 boarders who were suffering from severe illnesses that Sergio picked up on and brought the pet to the attention of a doctor. Sometimes the most subtle changes in a pet is an indicator of a serious problem. His actions are that of a true animal lover.

We thank you Sergio for your positive attitude, your drive to do your best every day and for being a true team player!

Congratulations to Chelsea

Friday, August 08, 2014
Annie's Top Dawg Winner for August
Congratulations Chelsea for going above and beyond!

Chelsea has been working at Westbury for 2 years as an Animal Care Taker and then she moved to work as an exam room assistant. Here is what her peers are saying about her:

Chelsea has gone above and beyond by assisting CSR’s with challenging client interactions, she has been a big help to her team lead with accomplishing tasks to help Westbury excel, being a team player and knowing when other colleagues are in need of a break and offering to help them in anyway she can (even if that means bringing them lunch, covering the front desk, or holding pets)

We thank you Chelsea for your positive attitude, your drive to do your best every day, and to try new things! Way to go Chelsea!

Also to note, pictured with Chelsea today is Lorenzo a wonderful Labrador puppy who donated blood this month to save a life so if there was a Top Dawg Award for pets, it would go to Lorenzo!

Westbury Animal Hospital Care and Commitment 24 hours a day

Thursday, July 17, 2014

Westbury Animal Hospital is unique in that we offer emergency service 24 hours a day, 365 days a year with a doctor being on call every night and on the premises until midnight. I want to take a moment to highlight our urgent care hours that have become very popular. 

This past year, Westbury has been offering additional hours for sick patients that need to be seen but are not critical. These urgent care hours come at a regular office fee as long as your pet is not critical and the times are as follows:

            Monday- Friday   4pm-8pm                                                                                                    Saturday      12pm- 4pm

We have two emergency veterinarians who work during these hours in addition to serving as our in-hospital doctors all evenings until midnight. You should get to know Dr. Noe Galvan and Dr. Alissa Koschany who are here for your pets needs after regular business hours. 

We strive to get your pet’s visit processed quickly during these urgent care hours and pets are seen on a first come-first serve basis. Just like human urgent care facilities, pets that are more critical are always pushed ahead and seen as an emergency. We appreciate your patience as we work to get to your pet assessed a timely manner. You can assist us in helping you by considering some of the following:

1. Call ahead so we can pull your medical chart and prepare any equipment necessary to stabilize your pet.
2. Bring any pill bottles or medications your pet is taking and medical records if seen by another facility. If your pet suffers from any chronic illness (diabetes, glaucoma, hyperthyroidism, chronic kidney disease etc) please make us aware at the time of admission.
3. If you suspect your pet has ingested a toxin please bring the original container or a photograph of the plant. Knowing the toxic ingredient allows us to determine the proper treatment and give you a better idea of prognosis.
4. Keep all pets on a leash and all cats in a carrier.
5. Sometimes our technicians need to bring your pet to our treatment area for immediate attention before the doctor speaks with you. This allows our medical team to assess your pet and determine if any initial life saving procedures are necessary. The doctor will discuss the findings and work on a plan with you as soon as he/she feels your pet is stable enough.
6. If you are being seen for one pet, please remember there are usually many other sick patients awaiting the doctor’s attention. Keep the visit focused on your pet’s current illness and save wellness questions for an appointment with your regular veterinarian if possible.

7. It is best to choose one family member to act as your pets advocate and only one easily accessible phone number so that decisions can be made quickly if your pet needs life saving treatment.

We are always open during regular business hours for appointments if you know your pet is not acting normally, but we understand pets don't just get sick during the day and are happy to provide you with round the clock service when needed!

Congratulations to our Top Dawg Winner Michelle

Tuesday, July 08, 2014

Congratulations to Michelle!

Michelle has been working at Westbury Animal Hospital for 7 months as an Animal Care Taker and is the winner of this month's Top Dawg Award! Michelle was nominated by her peers based on her recent hard work and caring attitude. She may be new but she has made a great impression!

Michelle is chosen for her great attitude and for rising to the occasion to help out her team. She has helped take over many of the boarding responsibilities formerly held by leadership positions to ensure all animals are cared for, all charges are entered appropriately and to uphold excellent customer service.

Michelle is well known for her willingness to help, her caring attitude towards every animal she works with, and her team spirit when it comes to assisting her fellow co-workers. Thank you Michelle for going above and beyond this month and for being a model team player with your great attitude!

Grain Free Gaining Ground

Wednesday, June 18, 2014

"Grain Free" is a term that has become extremely commonplace in the pet food industry. It is amazing how much this trend has seeded itself into the mind of consumers who are now perpetuating the market of grain free diets. This is likely a spill over from the human side of nutrition with human gluten intolerance, but the fact remains that <2% of the 1% of pets with food allergy have a sensitivity/allergy to grain. That is an extremely tiny amount of the general population!

The purpose of the information in this blog is to help you understand what the term "Grain Free" implies and to take the taboo out of non-grain free diets. 

So lets get the facts straight:

1. Whole grains contribute valuable nutrients including vitamins, minerals, and essential fatty acids to the diet. Dogs and cats can utilize carbohydrates for their health and for energy in place of proteins, but usually a balanced diet should include some meat proteins and carbohydrates

2. Generally grain free diets will be higher in protein. Some animals need less protein such as in the case of older pets with kidney insufficiency.

3. If your pet has been suspected of having a food allergy your veterinarian will not be placing that pet on a grain free diet first for a food trial. The most common allergens in dogs are beef, chicken, and dairy.

4. Grains are high sources of carbohydrates. However, pets still need carbohydrates so in place of the grains, these pet food companies often use other sources of carbohydrates such as potatoes, tapioca, peas or carrots.

Choosing a pet food is a confusing endeavor. You should be working with your veterinarian to choose the appropriate diet and feeding quantity for your pet. There are so many factors that go into choosing a diet including age, breed, concurrent illness, skin condition, body condition score, how you need to feed to fit your schedule, other pets in the house who will be eating this food, and of course cost. There is not one answer for everyone, and not something you should NOT be asking your pet store clerk to help you decide. 

Heat Stress

Thursday, June 12, 2014

The weather is getting warmer and everyone is enjoying the outdoors. I personally enjoy the dog park and laying on the patio for hours watching dogs walk by. 

However, owners need to be very careful in this part of the country with high incidences of heat stress. 

Check out this link to our "The Heat is On!" article by Dr. Betzen on common issues and signs of heat stress

Heat Stress

Please keep these tips in mind:

1. Never leave animals in a car unattended even for a few minutes. 

2. Always provide shade and water for pets outside

3. Walk and jog your pets in the very early hours of the morning

4. If you suspect even mild heat stress in your pet wrap them in a towel doused in cool (not cold) water and bring them to the veterinarian immediately!

Congratulations to Yvette

Tuesday, June 10, 2014
June 2014 Top Dawg Award Winner

Annie’s peers have made their selection! Congratulations to Yvette!

Yvette is a very deserving Top Dawg winner and has been a runner up for several months. Yvette has been working as a technician at Westbury for 2 years and has worked in both the surgery department and the ICU.

Yvette has been nominated by her peers for her work ethic, leadership, and professionalism. She is very focused on patient care and ensuring that every animal gets her full attention and the best treatment possible. This year Yvette has had to make a change in her role in the hospital and she has done so with great skill; getting to know her new role and excelling at all she does.

Yvette is very dedicated to her duties and ALWAYS gives 100%. Her peers recognize this drive and thank her for her hard work. Yvette keeps great notes on all her hospitalized charges and is fully knowledgeable about each case when rounding with doctors and other technicians. Her attention to detail is outstanding.

On another note, Yvette has been mentioned several times in reviews by clients who appreciate her kindness and patience when discharging animals or giving updates over the phone.

Thank you Yvette for going above and beyond for Westbuy!

Discussing the Disgusting

Wednesday, May 21, 2014

Hanging around the veterinary clinic, I get to hear a lot of the common questions asked by pet owners. I wanted to take the time over the next few weeks to answer your questions for the public to learn from too.

Common Question of the Week: Why does my dog eat poop and how can I stop it??

I'm not going to lie. I LOVE POOP! Cat fecal matter is my specialty, especially the ones that are fresh and tasty, but I digress...this is a common habit, and only a habit. 

Many people are afraid this means their dog is lacking an essential nutrient from their diet, but this is likely not the cause. It is true that a very small percentage of dogs can develop coprophagia, or eating stool, from medical issues such as a poor nutrition, but most case are behavioral.

Most pets enjoy eating feces, sometimes out of boredom, sometimes because we have a big appetite, and sometimes we just like the disgusted reaction on your face. Some dogs will eat their own feces when scolded during potty training to hide the evidence. 

The easiest way to solve this problem is to pick up your pets poop after they defecate outside, keep the litter box in an unattainable place to everyone but the cat, perhaps by elevating it or using baby gates. 

Another option is to seek help from a behavioral dog trainer. One tip I often hear is to train your pet after eliminating to come to you and sit for a treat. They will then focus on coming for treats instead of scavenging the area for other sources of "cookies". 

And last but not least, another option is to try some over the counter products to add to your pets food to make the poop even more less tasty than you humans think it already is...but that is not a guarantee. 

The biggest concern that can come from eating the stinky's is intestinal parasite contamination from unknown pets. If your pet is a big stool eater consider having them tested for parasites regularly.

Hope this helps battle your frustrations, although if I had my way I would choose those yummy cat snacks any day of the week


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