Westbury Animal Hospital
713.723.3666 · 4917 S. Willow Dr. Houston, Texas 77035 

Annie's Shenanigans

Westbury Animal Hospital Care and Commitment 24 hours a day

Thursday, July 17, 2014

Westbury Animal Hospital is unique in that we offer emergency service 24 hours a day, 365 days a year with a doctor being on call every night and on the premises until midnight. I want to take a moment to highlight our urgent care hours that have become very popular. 

This past year, Westbury has been offering additional hours for sick patients that need to be seen but are not critical. These urgent care hours come at a regular office fee as long as your pet is not critical and the times are as follows:

            Monday- Friday   4pm-8pm                                                                                                    Saturday      12pm- 4pm

We have two emergency veterinarians who work during these hours in addition to serving as our in-hospital doctors all evenings until midnight. You should get to know Dr. Noe Galvan and Dr. Alissa Koschany who are here for your pets needs after regular business hours. 

We strive to get your pet’s visit processed quickly during these urgent care hours and pets are seen on a first come-first serve basis. Just like human urgent care facilities, pets that are more critical are always pushed ahead and seen as an emergency. We appreciate your patience as we work to get to your pet assessed a timely manner. You can assist us in helping you by considering some of the following:

1. Call ahead so we can pull your medical chart and prepare any equipment necessary to stabilize your pet.
 
2. Bring any pill bottles or medications your pet is taking and medical records if seen by another facility. If your pet suffers from any chronic illness (diabetes, glaucoma, hyperthyroidism, chronic kidney disease etc) please make us aware at the time of admission.
 
3. If you suspect your pet has ingested a toxin please bring the original container or a photograph of the plant. Knowing the toxic ingredient allows us to determine the proper treatment and give you a better idea of prognosis.
 
4. Keep all pets on a leash and all cats in a carrier.
 
5. Sometimes our technicians need to bring your pet to our treatment area for immediate attention before the doctor speaks with you. This allows our medical team to assess your pet and determine if any initial life saving procedures are necessary. The doctor will discuss the findings and work on a plan with you as soon as he/she feels your pet is stable enough.
 
6. If you are being seen for one pet, please remember there are usually many other sick patients awaiting the doctor’s attention. Keep the visit focused on your pet’s current illness and save wellness questions for an appointment with your regular veterinarian if possible.

7. It is best to choose one family member to act as your pets advocate and only one easily accessible phone number so that decisions can be made quickly if your pet needs life saving treatment.
 

We are always open during regular business hours for appointments if you know your pet is not acting normally, but we understand pets don't just get sick during the day and are happy to provide you with round the clock service when needed!

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